Important information regarding the COVID19 pandemic
From the Sol Ixent hotel, we want to convey a message of tranquility and serenity, but also of responsibility. The well-being of our employees and our guests, as well as the general public, is the most important thing for us. For this reason, we have delayed the opening of our hotel in accordance with the Spanish legislation of March 14 approved for the management of this situation.
We continue to update the information according to changes in current regulations.
The well-being and safety of our customers and our staff remains our top priority. Given the current situation, we have taken additional measures to ensure maximum efficiency:
· Gloves and masks are offered to all our guests and visitors.
· In addition to the bathroom products in the rooms, we have incorporated hydro alcoholic gel for individual use.
· At the entrance to the common areas of the hotel, are now available automatic contactless disinfectant hydro alcoholic gel dispensers.
· An ozone protection system has been developed and implemented which guarantees the purity of the virus-free air throughout the hotel.
· We are working with a new special cleaning and disinfection protocol increasing the frequency in particular in areas and objects of current use. Staff work with personal protective equipment and only approved products are used to certify maximum effectiveness against the new virus.
· All staff has been trained to apply properly the new protocols and avoid any contagion or spread.
· Hours of service have been extended and reorganized to ensure capacity and safety distances between customers and between staff.
If you have an affected reservation, we apologize and await your understanding. We will contact you to suggest alternatives or, if you prefer, you can contact us at +34 972 25 10 43, or by email email@example.com
We understand the distrust generated by the situation when you commit to a travel plan and therefore we want you to book quietly and securely.
We offer free cancellation of your future reservations, without commitment or prepayment. You can cancel at any time up to 48 hours before arrival.